Terms And Conditions

About these Terms and Conditions

In these Terms and Conditions "we" and "us" mean Local Keeps and "you" means you the customer. These Terms and Conditions, together with your Order, constitute the entire Contract between us and you for the supply of Products. The Contract cannot be amended unless we agree to amended it in writing or by email.

Use Of Our Website

Subject to these Terms and Conditions, we hereby grant you a limited, revocable, non-transferable and non-exclusive authorization to access and use our website by displaying it on your internet browser only for the purpose of shopping for personal items sold on our website and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the authorization granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this website or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the website or make any use of the website for the benefit of another business unless explicitly permitted by us in advance.

You agree to use our website only for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your Order or contact you as needed. You agree to promptly update Your Account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

Password and Account Identification

We may assign you a password and account identification to enable you to access and use certain portions of our website. Each time you use a password or identification, you will be deemed to be authorized to access and use our website in a manner consistent with these Terms and Conditions, and we have no obligation to investigate the authorization or source of any such access or use of the site.

You will be solely responsible for all access to and use of this website by anyone using the password and identification originally assigned to you, whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation purchases and financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of our website's security.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms and Conditions regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other Content that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but not limited to, its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

Local Sales and Abroad

We sell and ship Products both within the country of your travel destination and abroad, to your home address or any other shipping address, with the exceptions to be indicated by our website when making an Order.

Placing your Order

You may place an Order by filling in the Order Form on the Local Keeps website and clicking the "Submit My Order" button. When you place your Order, we will issue you with an Order Number. We will do this by email.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Local Keeps website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products. However Local Keeps will make every effort to supply the Products to you.

We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. However, we do not formally accept your offer and we are not legally bound by it until your order has passed our internal validation procedures, for verifying, among others, the bona fides of each order placed, for the purpose of preventing credit card or payment fraud.

Local Keeps and its affiliates reserve the right to refuse service or sales, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received, we will contact you by email or telephone to provide you a suitable remedy.

Payment Methods and Processing

Local Keeps currently accepts all major credit cards. Order processing will not begin until we receive all the information we need for such purposes. Orders placed on a weekend or a public holiday may not begin order processing until the next business day. Business days are Monday through Friday, excluding public holidays. We process credit card payments after you click the "Submit My Order" button.

Once payment has been processed, we will email an invoice to you with your Order Confirmation. Your invoice is your proof of purchase.

Local Keeps purchases include local sales tax, but do not include customs and export taxes when shipping abroad, which will have to be paid by you when receiving the package.

Title to and Risk in Goods

Title to all goods will pass to you on the later of:

  1. The successful processing of your payment; and
  2. Local Keeps being satisfied of the outcome of any credit, criminal or fraud checks in relation to a customer or their purchase.

All shipments made by Local Keeps, through our shipping providers, are covered by basic insurance. Nevertheless, you agree to assume up to 100% of all risks of theft, loss or damage of goods occurring during transportation and delivery, not covered by the insurance for any reason.


Local Keeps always seeks to list Products with the most competitive prices. Local Keeps reserves the right to change prices for Products displayed at Local Keeps at any time before you place an Order, without notice.

The price of Products shown excludes shipping costs. Shipping cost is a separate charge calculated upon shipping address entry, based on size and weight of package, among other elements. Unless otherwise indicated, prices displayed on our website are quoted in US dollars.

Supply of your Products

All Orders are subject to Product availability. If a Product is not in stock at the time you place your Order, we will notify you and refund you the total amount of your Order, using the original method of payment.

Notwithstanding the disclaimer on Products availability and subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

Delivery of your Products

Delivery time takes up to 10 working days from the date your payment is processed and received, provided that the Product is in stock. Otherwise, delivery will begin once the Maker produces and delivers the Product to us. Estimated delivery times will be displayed at the check out of your Order.

Local Keeps makes every effort to deliver your Products according to the estimated delivery times provided by Local Keeps at checkout. The estimated delivery times are in business days (Monday through Friday) excluding public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, we do not guarantee that we will deliver within this time frame. Estimated ship times may change due to variations in supply of Products or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. We encourage you to visit the “Your Account” section on our website, to view the delivery status of your Products.

Unless otherwise agreed by us in writing, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier will try to make a second attempt delivery. If no-one is available in the second attempt, our carrier will leave a card requesting you to telephone them or us to arrange a suitable time and date for delivery.

Please Note: In some remote/regional areas our carriers can only deliver to the nearest transport or distribution office. In these instances, you will receive notification that your delivery is available for your collection from such office.

Delivery Options

Local Keeps offers two options for the delivery of products you purchase: Standard Delivery: your Products will be delivered for the shipping charge calculated upon entry of your shipping address during the checkout process. Express Delivery: for the additional fee shown at checkout, your Products will be delivered in fast track.

Shipping Charges

We want your Products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size, weight, the geographical region of the delivery address, among other elements. Any applicable shipping charges for your order will be shown during the checkout process.

Zone 1 Zone 2 Zone 3

Credits to "Your Account" “Your Account” with Local Keeps has a credit facility. You may only use credits in “Your Account” as detailed here. There are only two (2) types of Credit available for use in “Your Account”.


Local Keeps, in its absolute discretion, may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website. Each Coupon can be used only once and only one Coupon per Order will be accepted. Any other Terms and Conditions governing the use of a Coupon will accompany that Coupon and will be determined unilaterally by Local Keeps at its absolute discretion.

Any outstanding balance due on the Products after using a Coupon, may be paid by Refund Credits in “Your Account”, if any, or by any major credit card.

Refunded Credits

We may credit “Your Account” with a Refund Credit from time to time. Local Keeps will only provide Refund Credits under the Terms and Conditions detailed under "Refund and Replacement".

If you place an Order using Refund Credits and: the outstanding balance due on the Products is less than the total Refund Credits in “Your Account”, you retain the future use of any unused Refund Credits to apply towards any future Product payments; or you have insufficient Refund Credits to apply towards the outstanding balance due on the Products, you must pay any remaining outstanding by any major credit card.

Refunded Credits can be used towards a future purchase or the full amount can be cashed out as a cash refund. To redeem your Refund Credits, log in to “Your Account” and select “View Credit” and then select “Cash Out Refund Credit”. You will only have to assume the cost of the wire transfer, check issuance or any other banking cost associated with the cash out.

Typographical Errors

In the event a Product is listed in our website at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any Orders placed for Product listed at the incorrect price or with the incorrect information.

We shall have the right to refuse or cancel any such Orders whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge or contact you for an adequate remedy.

Consumer Guarantees

Consumer guarantees apply under the Consumer Laws in force in the jurisdiction where Products are produced and sold by Local Keeps. Nothing in these Terms and Conditions excludes the application of those guarantees.

Product Warranties

If a Product has a defect, you are entitled to -subject to the other Terms and Conditions for returning Products-:

reject the Product and receive a refund; or reject the Product and receive an identical replacement, or one of similar value if reasonably available. In this second case, you will only have to assume the shipping cost of the replacement Product.

If you think that a Product is defective, you should contact our Customer Service and a Local Keeps Customer Service Representative will assist you. A photo and/or video of the Product is mandatory and will be requested to assist with the assessment of your claim.

If Local Keeps confirms that a Product is defective based on the proves you provide to us, you assume the obligation to destroy and discharge the defective Product -unless instructed by us otherwise, including the need to return the Product to us, which you agree to comply with-, regardless of whether you requested and we approve a Product replacement or a refund.

If a Product is replaced, your replacement Product becomes your property.

The refund and/or replacement policy shall not apply if you change your mind about a purchase or made an incorrect choice when purchasing. The refund and/or replacement policy shall also not apply if you do not follow the procedures stated in these Terms and Conditions. Local Keeps offers to its customers the same warranty offered by the manufacturer or supplier of each Product. You might also be serviced and supported directly by the manufacturer or supplier, when available for specific Products. You also have consumer guarantees under applicable Consumer Laws (see above).

In order to enforce the warranty, you shall notify the claim to us within 10 working days after learning about the Products malfunctioning condition. We will require specifics of the concern, along with a photo and/or video of the Product and full details about the way the Product has been used, before authorizing application of the warranty.

If a Product malfunctions, you are entitled to a refund or a replacement, following the procedures and subject to all the terms and regulations contained in the Consumer Guarantees section.

Credit Card Fraud

While Local Keeps employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Local Keeps will not be responsible for any damages, direct or consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.

Fraud Protection or Prevention Procedures

When you place your Order using a major credit card, you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification, this information will be destroyed. In this case, until your Order has passed internal Fraud Prevention procedure checks, your Order will remain on pending status. If you do not provide the requested information within 7 days, your Order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card account holders from online fraud.

Intellectual Property

All text, graphics, button icons, images, audio clips, and software belongs exclusively to Local Keeps or its affiliates. The collection, Shipping arrangement, and assembly of all Content on our website belongs exclusively to Local Keeps or its affiliates.

Local Keeps and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of Local Keeps or its affiliates. The trademarks and tradenames of the Products are owned and/or registered by the manufactures and/our suppliers, or third parties. The use of any of such trademarks, tradenames or service marks without our, or our supplier´s express written consent, is strictly prohibited. You may not use such trademarks, tradenames or service marks in connection with any Product or service in any way that is likely to cause confusion. You may not use such trademarks, tradenames or service marks in any manner that disparages or discredits us or our suppliers. You may not use any of such trademarks, tradenames or service marks in meta tags without prior explicit consent by Local Keeps and/or our suppliers.

Limitation of Liability

You assume all responsibility and risk with respect to your use of our website and the purchase and/or use of Products sold through our website, which is provided “as is” -except as exceptionally and expressly indicated in writing-, without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, description of Products and providers, shipping and delivery information, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the Products and services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our website or the servers that make our website available are free of viruses or other harmful components.

The use of our website and the purchase and/or use of Products sold through our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website or the purchase of Products, except as exceptionally and expressly indicated in writing.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, or the purchase and/or use of the Products sold through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.


You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website and the purchase and/or use of Products sold through our website, your violation of the Terms and Conditions, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

Force Majeure

To the extent permitted by law, Local Keeps is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Local Keeps and, in such cases, Local Keeps shall be entitled to a reasonable extension of time for the performance of such obligations.


You shall not assign any rights and obligations under these Terms and Conditions, whether in whole or in part, without the prior written consent of Local Keeps. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Local Keeps reserves the right to change the Terms and Conditions at any time without notice. The Terms and Conditions applicable to you are those on our website at the time you Order a Product. No Local Keeps employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Governing Law

These Terms and Conditions, the Privacy Policy and the purchase of Products through our website, shall be governed by and construed in accordance with the laws of the jurisdiction in which the respective Products are produced and sold.

Any disputes arising out of or relating to the Terms and Conditions, the Privacy Policy, use of our website, or our Products or services offered on our website, must be brought before the courts of such jurisdiction and you irrevocably consent to the exclusive jurisdiction and venue of such courts.